Get in Touch With Our Team
Our support team is on hand to help with questions, account-related issues, technical concerns or general feedback. Whether you need help with deposits, withdrawals, verification or site navigation, contact us and we will respond promptly. Live chat is available for registered players and email enquiries are monitored throughout the day. For urgent matters use the phone number in the table below for the quickest response.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (Live chat 24/7; English only; response often under 3 minutes) |
| General Enquiries | [email protected] (Account, billing and verification queries; emails monitored daily) |
| Affiliate Enquiries | [email protected] (Partnerships, marketing and affiliate sign-ups) |
| Phone | +44 20 7283 4916 (For urgent account issues; available Mon-Fri, 09:00-18:00) |
| Working Hours | Live chat 24/7; Email support Mon-Fri, 09:00-18:00 |
Email Support
Email is the preferred contact method for detailed requests, account-related issues or situations requiring explanations or documents. Please send your message to [email protected] with a clear subject line and include up-to-date contact details and your account ID where applicable. Providing full information helps us process requests faster and avoids unnecessary delays.
Submit Your Inquiry
Response Time
Our support team aims to respond to most enquiries within one business day. Simple account or payment questions are usually handled faster, while more complex cases - such as detailed verification, disputed transactions or technical investigations - may take longer depending on their nature. We’ll keep you updated during the process and aim to resolve issues as promptly as possible.
Feedback
We’d love to hear your feedback, suggestions or ideas for improving the site. Please tell us about any issues, feature requests or promotions you’d like to see. All submissions are reviewed carefully by our team and used to refine the site, improve promotions and make the experience smoother for everyone. Your input really helps shape future updates.