Privacy Statement

This Privacy Policy explains how we collect, use and protect your personal information when you use Lucky Manor. We take your privacy seriously and set out below what data we hold, why we need it, how we use it, and the choices and rights available to you.

Types of data we collect

Personal data

When you register an account we collect information such as your name, date of birth, address, email address and phone number. We also collect identity documents and proof of address where required for verification and anti-money-laundering checks.

Technical data

We collect device and connection details including IP address, browser type, device identifiers, operating system and log data. We use this information to keep the service running, to prevent fraud and to improve performance on desktop and mobile.

Transactional data

Account activity and transaction records are stored for customer service and compliance. This includes deposits, withdrawals, game activity, bet history and any communication with our support team.

How we use your information

We process your data to:

- create and manage your account and carry out identity checks;

- process deposits, withdrawals and other payments;

- provide customer support and respond to enquiries;

- detect and prevent fraud, money laundering and other unlawful activity;

- comply with legal and regulatory obligations; and

- analyse site usage to maintain and improve our services.

Data protection practices

We protect personal information with industry-standard safeguards such as access controls and encryption. Only authorised staff and service providers may access personal data where necessary. We retain information for as long as required for business, legal and regulatory purposes, including fraud prevention and dispute resolution.

Cookies and tracking technologies

We use cookies, pixel tags and similar technologies to enable a secure session, remember preferences and measure site performance. Third-party analytics and advertising partners may place cookies. You can manage or block cookies through your browser settings, though some site features may not function correctly if cookies are disabled.

User rights

You have a number of rights in relation to your personal data, including the right to access the information we hold, to correct inaccuracies, to request deletion, to restrict processing and to object to certain uses. You may also request a copy of your personal data in a portable format.

Access, correction and deletion of data

To exercise your rights contact our support team at [email protected]. We will ask you to verify your identity before responding to requests, and we may need to retain certain information where required by law or for legitimate business reasons, for example to complete outstanding transactions or to meet anti-money-laundering obligations.

Information sharing and third parties

We share information with service providers who help us operate the site, such as payment processors, identity verification services, customer support platforms and game providers. We may also disclose data to law enforcement or regulatory authorities where required. We do not sell your personal information to third parties for marketing purposes.

Privacy policy updates

We may update this policy from time to time. Material changes will be notified on the site or by email where appropriate. Continued use of our services after changes indicates your acceptance of the revised policy.